Before you contact us - find the most relevant answers below.
Our support is designed to help you operate your filling process reliably, efficiently and with consistent quality.
Choosing the right solution
The performance and throughput depend on the viscosity of your honey and the size of the containers to be filled. The machine can generally fill about 400 jars of 500g per hour.
The machine can be programmed in increments of 0.1g up to a quantity of 50g and from 50g in increments of 1g up to 32kg. However, we recommend jar sizes starting from 30g.
This is fine in the majority of cases. We will be happy to help you select the correct valve/connection. We already have some standard connections in our stock.
The Honeyaid® machines are volumetric fillers, i.e., the pumps determine the volume filled by the number of revolutions. The machine is calibrated to your current honey at the beginning of each filling operation. This process takes less than 5 minutes, and your machine is ready for use, filling with an accuracy of +/- 2%.
No, because the dosing is not achieved with a built-in scale, but with volumetric filling. We advise all our customers to calibrate and randomly check the fillings with a calibrated scale.
Yes. Honeyaid® complies with EU Regulations 10/2011 and 1935/2004 and with FDA requirements for food filling. All product-contact parts used for filling food are food-safe.
Please ask us if you need a special certificate for any product.
Yes. The machine provides input and output signals needed for integration into a PLC.
The accuracy varies from 1% to a maximum of 2%, which is within the scope of the legal regulations.
The machine must be cleaned after each use. All parts that come into contact with the product can be removed and disassembled within five minutes. These parts can then be cleaned, for example, in the dishwasher.
We recommend replacing all seals every 20,000 kg or at least once a year.
Apart from that, our machines are very low maintenance, but if you wish, you can send us your machine for inspection anytime.
Yes, we have all spare parts in stock. This particularly includes our first DS 10000 filling machine, which has not been for sale since 2009.
Our filling systems are extremely durable. Thanks to the well-thought-out design, worn or defective parts can easily be replaced without needing to invest in a whole new machine. However, regular maintenance is a prerequisite for a long service life. For example, we know machines that have already filled more than 3,000,000 kg.
Your first point of contact is the dealer from whom you purchased the machine. He will help you with any questions or problems. However, you are also welcome to contact us if you need help with your machine.
The machine comes with a comprehensive manual that describes the structure in detail. If you have any problems assembling or filling the machine for the first time, you can contact us and we will be glad to help you.
Our filling systems require a footprint of around 60 cm2.
Operation with a solar panel is possible in principle. Unfortunately, we do not offer any suitable module ourselves yet, but this is a work in progress.
Using Honeyaid® in practice
Your Honeyaid® machine comes with a manual that describes every step in detail. If you still have problems, please get in touch with your distributor or us.
All parts that come into contact with the product can be removed and disassembled within five minutes. These parts can then be cleaned in the dishwasher.
If you have any problems, your distributor will be happy to help. Please describe the error as precisely as possible. Has there been a change in your processes or product? Together, we will find a solution.
On the pages Automation modules and Extension sets, we inform you about the possibilities of automating your production process so that you can adapt it to your increased production volume. There are also numerous conversion options for our machines, and your dealer will be happy to advise you in detail.
Please get in touch with the distributor from whom you purchased the machine or use our online shop to order the needed parts.
Understanding honey filling
A dedicated honey filling machine is specifically designed for the unique properties of honey, such as viscosity, flow behaviour and sensitivity to temperature.
Universal filling machines are built to handle a wide range of liquids, which often means compromises in dosing accuracy, cleaning and process control.
Honeyaid® focuses exclusively on honey filling.
This allows for precise dosing, clean handling and consistent results — without the
complexity of multi-purpose systems.
Harvesting, extraction and storage all shape the quality of honey. By the time filling begins, most of the work is already done – and done well. But filling is the last step in the process where something can still go wrong. Poor hygiene, inconsistent dosing or unnecessary air inclusion can compromise the quality of the product that has been carefully produced up to that point: residues or moisture trapped in a machine that cannot be properly cleaned are a direct contamination risk – invisible, but real. That is why filling deserves the same attention as every step before it.
Honeyaid® is not a universal filling machine. It is a system developed specifically for honey filling. The combination of precise volume dosing, simple operation and easy
cleaning makes it a reliable solution for consistent results.
In addition, Honeyaid® is designed for long-term use, with fast spare parts availability and modular expansion options.
This focus on one product – honey – is what makes Honeyaid® a trusted solution for quality-oriented beekeepers worldwide.
Tutorials and Customer Videos
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