The most common questions from customer support – and what long-term users confirm time and again

For a quarter of a century, our machines have accompanied beekeepers in honey filling – from hobby beekeepers with just a few colonies to professional producers with several tonnes of annual yield. During this time, we have answered many questions, serviced many machines, and gathered even more feedback from real-world use. What beekeepers tell us time and again – and what they ask us most often – you can read here.

A Machine for 20 Years and Beyond

The feedback we receive most often is also the most gratifying: the machine is still running. Sometimes for 15 years, sometimes for 20 years – and in some cases even longer.

This is no coincidence. Our machines are built for lasting use, and those who clean them regularly, maintain them properly, and replace the seals in good time will enjoy them for many years. We supply wear parts and spare parts individually – without the need to replace the entire machine. Anyone investing in a Honeyaid® today is not buying a device for a few seasons, but a tool that can accompany them through a significant part of their beekeeping life.

You can find spare parts and accessories directly in our online shop.

What Beekeepers Value About the Honeyaid®

In addition to longevity, customers tell us about the same strengths time and again:

Reliability and robustness. The machine does what it was made for – season after season, without surprises.
Consistent filling results. Uniform portions, clean dosing, no unnecessary waste. For beekeepers who sell their honey, this is not a minor detail – it is a quality standard.
Spare parts instead of replacement. The ability to replace individual wear parts without having to send in the entire machine is something long-term customers mention particularly often as a positive. It saves costs and avoids unnecessary inconvenience.
Personal support. We are reachable for our customers – not through a ticketing system, but directly. Many appreciate this, especially when things need to move quickly during the filling season.

The Questions We Receive Most Often

Many questions come up over the years time and again. We answer them here – so that you can benefit from our experience.

How much can I fill with the Honeyaid®?
This depends on the viscosity of your honey and the size of the containers. As a guideline: with 500 g jars, you can typically fill around 400 jars per hour.

Is the Honeyaid® the original Nassenheider® Fill Up?
Yes. For over 20 years, beekeepers have valued the original Nassenheider® Fill Up 2 for its efficient and reliable honey filling. Since 2023, the semi-automatic honey filling machine has been marketed under the Honeyaid® brand name – including automation and extension modules as well as accessories and spare parts, which have since been available additionally through our webshop. The production site remains Dresden to this day.

Does the delivery include everything needed for filling?
Yes – and more. The delivery also includes the set for pumping over, which allows you to cream-stir your honey. You need nothing else to get started right away.

Can I connect the machine to my existing filling tank?
In most cases, yes. We are happy to help you select the right valve or connection. We already have various standard connections in stock.

Can I use the Honeyaid® to fill creams, oils, or other products?
No – the Honeyaid® is a system developed specifically for honey filling and is not a universal filling machine. However, suitable extension sets are available for royal jelly and propolis solutions. For all other products, we recommend our Fillogy® filling machine: find out more here.

Care and Longevity: What Makes the Difference

Those who maintain their machine regularly will rarely encounter problems. Please clean all product-contact parts after every use – by hand or in the dishwasher using a pH-neutral detergent. This is not optional, but a prerequisite for hygienic operation and a long machine life. This also includes regular seal replacement: every 20,000 kg of filling output or at least once a year.

In addition, we offer regular maintenance and repairs at our facility in Dresden. Machines can be sent in from Germany and all EU countries. Your first point of contact is generally the dealer from whom you purchased your machine.

25 Years – and the Machines Are Still Running

What these many years of customer contact have shown us above all: those who invest in quality and treat their machine with care will go far. This is not a marketing statement – it is what our customers confirm to us time and again.

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